Last updated: 15 May 2026
Hilltop Brasserie Limited respects your privacy. This policy explains how we use personal information when you use our website, request a table, contact us, or visit the restaurant.
Who we are
This website is operated by Hilltop Brasserie Limited.
Company number:
16228769
Registered office:
17a Market Place, Longridge, Preston, England, PR3 3RR
Restaurant address:
Hilltop Brasserie, The Dog Inn, 15 Market Place, Longridge, Preston, Lancashire, PR3 3RR
Email:
[email protected]
Privacy contact:
Restaurant manager
Information we collect
We may collect information when you:
- request a table through the website;
- send us a message through the contact form;
- contact us by email or phone;
- use the website;
- visit the restaurant.
This may include your name, email address, telephone number, booking request details, party size, preferred date and time, postal address if the form asks for it, and any message you choose to send.
If a form asks for a postal address, this should only be provided where it is relevant to your enquiry or request.
We may also process limited website information needed to operate and protect the website.
Providing Information
You do not have to provide personal information through this website. However, if you do not provide the contact details or booking request details needed to respond to you, we may not be able to deal with your enquiry or table request.
How we use your information
We use your information to:
- respond to your table request or enquiry;
- contact you about your booking request;
- manage restaurant enquiries and customer service;
- keep records needed for restaurant administration;
- operate and protect the website;
- meet legal, accounting or regulatory requirements.
We do not use website form details for marketing unless that is clearly offered and you choose to receive marketing.
Lawful basis
| Purpose | Information used | Lawful basis |
|---|---|---|
| Responding to table requests and enquiries | Name, contact details, request details and messages | Legitimate interests in running the restaurant and responding to enquiries. Where a booking is agreed, this may also be needed for the booking arrangement. |
| Restaurant administration and customer service | Contact details, booking details and related correspondence | Legitimate interests in managing restaurant operations and customer service. |
| Website operation, security and form support | Limited website and form information | Legitimate interests in keeping the website working and secure. |
| Marketing, where offered | Contact details and marketing preference | Consent. |
| Legal, accounting and regulatory requirements | Records needed for compliance, accounting or dispute handling | Legal obligation, or legitimate interests where needed to protect the business. |
Our legitimate interests include responding to enquiries, managing booking requests, running the restaurant, keeping basic customer service records, maintaining website security and preventing misuse of our forms. We only use personal information in ways that are necessary, proportionate and reasonably expected in this context.
Where we rely on consent, you can withdraw that consent at any time.
Who we share information with
We may share information with service providers that help operate the website, email, forms, hosting, security, booking administration or IT support.
We only share what is needed for those services.
We do not sell personal information.
International transfers
Some service providers, including email, website hosting, form, security or IT support providers, may process personal information outside the UK.
Where this happens, we expect appropriate safeguards to be used, such as an adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer safeguard.
How long we keep information
| Information | Retention period |
|---|---|
| Table requests and general enquiries | Normally up to 12 months from the last contact, unless a longer period is needed for administration, legal, accounting or dispute reasons. |
| Booking and customer service correspondence | Normally up to 12 months from the last contact, unless a longer period is needed for administration, legal, accounting or dispute reasons. |
| Accounting or financial records, where created | Usually 6 years from the end of the financial year they relate to. |
| Marketing consent records, where marketing is offered | Kept while consent applies, and for a reasonable period afterwards to record withdrawal or suppression. |
| Website security and form records | Normally up to 12 months, unless needed longer to investigate security, abuse or delivery issues. |
Cookies and analytics
The website uses cookies or similar technologies for website operation, security and form support. Please see our Cookie Policy for details.
Children
This website is not directed at children. We do not knowingly collect personal information from children through this website.
If you are a parent or guardian and believe a child has provided personal information through the website, please contact us.
Automated Decision-Making
We do not use automated decision-making or profiling in relation to website enquiries or table requests.
Your rights
Depending on the circumstances, you may have rights to ask for:
- access to your personal information;
- correction of inaccurate information;
- deletion of your information;
- restriction of how your information is used;
- objection to certain uses of your information;
- portability of your information.
Your right to object depends on the lawful basis and purpose for using your information. If you want to object, contact us using the email below.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
To make a privacy request, contact:
Complaints
If you are unhappy with how your personal information is handled, please contact us first so we can try to help.
You can also contact the Information Commissioner’s Office:
https://ico.org.uk/make-a-complaint/
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.